Privacy Policy

Last updated: 12 August 2026

APEX Plumbing & Civil (ABN 40 700 648 773) respects your privacy. This policy explains how we collect, use, store and disclose personal information, and how we comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We collect personal information you give us directly, which is generally limited to your name, email address, company name and any details you include in an enquiry. We do not ask for payment card details through this website.

When you visit the site, our hosting provider may record standard technical information such as your IP address, browser type and the pages you viewed. This is used to keep the site secure and working properly.

How we use it

• To respond to your enquiry and provide a quote or proposal
• To deliver and administer works you have engaged us for
• To keep records required by law, insurers or licensing bodies
• To improve the website and our services

We do not sell your personal information, and we do not use it for marketing unless you have asked us to.

Who we share it with

We may share information with service providers who help us run the business, such as our website host, email provider and form-handling service. We may also disclose information where required by law, or to insurers and legal advisers where necessary. Some providers store data outside Australia. We take reasonable steps to make sure any overseas recipient handles your information consistently with the Australian Privacy Principles.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Cookies

This website uses only the cookies needed for it to function. If we add analytics or advertising cookies in future, this policy will be updated before they are switched on.

Access and correction

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email admin@teamapex.com.au and we will respond within a reasonable time.

Complaints

If you believe we have mishandled your personal information, contact us at admin@teamapex.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The current version is always the one published on this page.